Privacy policy

This page explains, in clear terms, what personal data may be processed when you use casalily.ro or contact us.

Who we are

The personal data controller is Întreprinzător Privat Manta Lucian, operating Casa Lily Japanese Retreat, 28A Dimitrie Cantemir Street, 545400 Sighisoara, Mures, Romania. For privacy questions, contact [email protected] or +40 743 417 173.

Data we may process

If you contact us by phone or email, we may process the information you provide, such as your name, contact details, message and information needed for an enquiry or reservation. The hosting provider may generate technical security logs such as IP address, browser type and access time.

Purpose and legal basis

We use this information to answer enquiries, take steps requested before a reservation, manage guest relationships, secure the website and comply with applicable legal obligations.

For enquiries relating to a potential reservation, processing may be necessary to take pre-contractual steps at your request (GDPR Article 6(1)(b)). Site security and abuse prevention may rely on legitimate interests (Article 6(1)(f)); compliance with legal obligations relies on Article 6(1)(c). The applicable basis depends on the nature of the request.

Cookies and analytics

In its current configuration, this website does not use first-party analytics or marketing tools and does not set marketing cookies. If that changes, this notice and any required consent mechanism will be updated before non-essential tools are activated.

External services

The booking button opens Sirvoy, and location or directions links may open Google Maps. The location-sharing button may open WhatsApp with a prepared message. If you use these external services, their providers may process data under their own privacy policies.

Hosting and email service providers may process technical information or messages as needed to deliver their services. Browsing this website does not require you to provide your name or contact details; if you request a reply or reservation, we need the information required to handle that request. This website does not perform automated decision-making or visitor profiling.

Retention

We retain personal data only as long as needed for the purpose for which it was collected, for the contractual relationship and for periods required by applicable law.

Your rights

Subject to applicable law, you may request access, correction, erasure or restriction of your data, object to certain processing and request data portability. Contact us at [email protected].

You also have the right to lodge a complaint with a competent data protection supervisory authority.

Updates

We may update this policy when the website, services or legal obligations change. The version published on this page is the current version.